Help
Most answers are here. The rest we settle by email or telephone.
Payment
None from us. The price you see is the full price, with taxes and fees included, and nothing is added along the way. One thing can come on top, and we do not hide it: some hotels charge an amount on arrival that is not included in our price. Where the amount is stated, it is on the room itself on the hotel page, before you book.
By payment card. If you ask us to book manually, we send you a secure payment link, which you pay by card.
When you confirm the booking. If the price has changed between the search and the booking, you see the new price before you confirm, never afterwards.
Cancellation
The rate decides. Every stay has its own cancellation terms. Some rates can be cancelled free of charge until a given date, others are cheaper but cannot be refunded. The terms are always shown before you confirm, and repeated in the confirmation.
Open the link in your confirmation email. It works without logging in, and if the stay can still be cancelled, the amount you get back is shown before you press. Lost the email? Go to Find your bookings, enter your booking number and email, and we send a fresh link to the address on the booking.
You can also call our 24/7 phone service on +45 52 51 31 03, or write to support (at) bookhonest.com with your booking number, and we handle it under the terms that applied to your booking, and you receive a confirmation by email.
Changes
Contact us with your booking number and we will look into it. Whether the change is possible depends on the hotel's terms and the rooms available. If the change costs anything, you are told the amount before you say yes.
Check-in
The times are stated in your confirmation, and on the hotel's page before you book. For example from 15.00, out by 12.00 at the latest.
Write to us with your booking number and arrival time, and we will let the hotel know.
If the Danish Ministry of Foreign Affairs should be able to reach you while you travel, you can register on Danskerlisten. It takes a couple of minutes.
The registration is personal and takes place with the Ministry of Foreign Affairs, we mention it only as a service.
Contact
Write to support (at) bookhonest.com or call our 24/7 phone service on +45 52 51 31 03. US & Canada, toll-free: +1 (877) 720-5112.
Yes. The butler sits at the bottom right of every page, and you can write to the butler whenever you like. The butler can explain how booking, pricing and cancellation work here, and can start a real search for you.
The butler has no hotel data in the conversation and never names a hotel, a price or a free room. Those numbers come from the search itself, from the hotels' own prices and available rooms.
If you need a person, call our 24/7 phone service on +45 52 51 31 03, or write to support (at) bookhonest.com, and we answer as soon as we can.